Terms & Conditions including our Refund and Returns policy Warranty Support:


Acer UK Outlet refurbished products are sold with the peace of mind of  a 12 month Acer Limited warranty  (available on orders sent to a Mainland UK delivery address).

Faulty Products – within 30 days of receipt (Excluding cosmetic/accidental damage or customer misuse) If your item develops a fault within 30 days of receipt, please contact Acer Outlet_UK via our email acerukoutlet@jstelectronics.com  to advise us of the fault. We will then, at your preference collect the item for a full refund or offer to exchange the item for the same model. If you prefer you can also elect to have the item repaired free of charge at one of our approved service centres (as per the
process below).

Faulty Products – after 30 days of receipt (Excluding cosmetic/accidental damage or customer misuse) If your item develops a fault within the 12 month warranty period Acer Outlet _UK will offer a FOC repair upon receipt of the item at our approved service centre.

Please contact Acer Service on 0371 760 1000 for asistance and the team
will be able to guide  and support you.

Postage & Orders:

Free Delivery to UK mainland addresses using a full trackable service – Tracking Reference will be provided upon dispatch of your order.

Please ensure you have an up to date daytime contact telephone number on your account should we need to contact you about your delivery (see below)

You will receive a despatch notification email containing your tracking number (where applicable) when your item is despatched this will clearly state which courier has been contracted to deliver your item. We use DHL/DPD.

Items will be dispatched within 24 hours of receipt of a fully paid order.

Orders placed after 2pm on a normal working day (Monday – Friday inclusive)  will be dispatched the next working day with the exception of official UK Bank Holidays. Any order placed at the weekend will be dispatched on the next working day usually a Monday.

DPD Deliveries Only

If you have provided us with a mobile telephone number, DPD couriers will send you a text message on the day of delivery advising of the approximate time slot for delivery.
If you have not provided us with a mobile telephone number, DPD couriers will email the provided email address on the day of delivery with the approximate time slot for delivery. Please note any quoted time slot is approximate and does not guarantee delivery between those times.

Returns:

Acer UK Outlet Store offers a 30 day returns policy.

Customers have the right to cancel and arrange the return of the product from receipt of the product within 30 days. Contact Us
All Original Packaging must be kept. In the case of a warranty claim or return, we will be unable to collect (where applicable) the item without correct and sufficient packaging.

At Acer Outlet_UK Store  we are committed to providing high quality products which we hope you will enjoy, but we know from time to time a product may need to be returned or exchanged, therefore all items come with a 30 day cooling off period. This product is also covered with a 12 month manufacturer warranty.

If a product is received in a damaged condition, the customer should notify Acer UK Outlet Store customer services within 48 hours of receipt.

You must notify us of your intent to cancel within 30 days of the date you received the item.

Please contact us via the Ebay messaging system to obtain a unique Return reference number. Items will be collected by our nominated courier at a UK mainland address FOC.

All return items must be in their original and unused condition, complete with all accessories supplied and original packaging. A full refund (including original carriage charge if applicable) of the order will be processed upon the items arrival at Acer Outlet_UK.

The item must be securely packaged, preferably in the original packaging using the inserts supplied.
Upon receipt of your item Acer will provide a FOC repair including any mechanical parts, Acer will provide you  with email updates with reference to your Repair from your product receipt, progress and repair completion and then a shipping advise email will be provide along with tracking references.

Our FOC repair service excludes cosmetic/accidental damage and customer misuse. In the event of an item being returned to Acers Authorised Repair Centre for these reasons we will contact you and provide you an estimate for repairing or ask you to collect the item from us at your expense.

The above policies do not affect your statutory rights.